Refund policy
Effective Date: 2025/01/31
At AMROUZ, we strive to provide valuable digital products and services. We stand by the quality of our offerings and want you to be satisfied with your purchase. If you encounter any issues, please review our refund policy below.
1. Digital Products
Due to the nature of digital products, all sales are generally final. However, we understand that situations may arise where a refund is appropriate.
Eligibility for Refunds:
We may grant refunds under the following circumstances:
- You were charged multiple times for the same product.
- The product was not delivered or accessible due to technical issues caused by our platform.
- You received the incorrect product.
Non-Refundable Situations:
Refunds will not be granted in the following cases:
- Change of mind after the purchase.
- Failure to understand the product details before purchasing.
- Requests made beyond 14 days from the purchase date.
2. Requesting a Refund
To request a refund, please contact us at [Brand@amrouz.net] with the following information:
- Your full name and email address.
- Order number and date of purchase.
- Reason for the refund request.
We will review your request and respond within 7 business days.
3. Refund Processing
Approved refunds will be processed to your original payment method within 10 business days after approval. Please note that your bank or credit card provider may require additional time to reflect the refund.
4. Exceptional Cases
We are committed to ensuring customer satisfaction. If you believe your case warrants special consideration beyond this policy, please reach out to us, and we will evaluate your situation.
5. Contact Us
If you have any questions about our Refund Policy or need further assistance, please contact us at:
Email: [Brand@amrouz.net]
We appreciate your trust and support of AMROUZ.